Capabilities
The technical areas below are representative rather than exhaustive. Other services meeting the ITC/AV definition are within scope and may be provided to meet a particular mission need. Requirements for products alone are not within Category C scope.
Continuous improvement of the efficiency and effectiveness of IT services, together with innovation — identifying and implementing new ideas and breakthrough solutions that enhance services and deliver additional business or IT value.
Data science, data modelling, big data and advanced analytics, artificial intelligence and machine learning. Rapid prototyping, development, deployment and maintenance of solutions addressing pressing analytic challenges.
Assessment, planning, design, development, testing, integration, administration, maintenance, operational support, decommissioning and documentation for new and existing mission applications. Agile practice, front and back-end development, automated testing, CI/CD, API development, cloud deployment and product strategy.
Cybersecurity standards, architecture and engineering, including designing and developing security architecture that takes advantage of modern technologies and meets federal requirements.
Evaluation, recommendation, implementation and support of cloud adoption at mission and programme level — including AWS GovCloud, Azure Government and Salesforce Government Cloud; IaaS, PaaS and SaaS models; cloud governance, security and compliance; strategy and planning; storage and hosting.
Mission-level television and broadcasting, website and social media operations, digital communications, institutional audiovisual support, publishing support, and work in graphic, visual, electronic and broadcast arts.
Operation and maintenance of IT systems across mainframe, client/server, web, as-a-service, virtual desktop and networking. Infrastructure management, configuration management, backup and recovery, licensing services, and full service desk, help desk and call centre functions on site or remotely.
End-to-end service provisioning combining and streamlining LAN and WAN communications for mission networks, including corporate network, voice, data and collaboration services, and continuity of service for legacy point-to-point connections.
Design, implementation, administration and optimisation of database environments supporting mission systems.
Training services associated with in-scope ITC/AV solutions and the systems delivered under this contract.
Programme and project management, and ancillary services and supplies supporting delivery of in-scope mission services.